Privacy Policy

Dominion City London - Privacy Policy

Dominion City London is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, attend our services, register for events, make donations, volunteer, subscribe to updates, or otherwise engage with Dominion City London.

1. Who We Are
Dominion City London is a church and ministry organisation based in the United Kingdom.
For the purposes of data protection law, Dominion City London is the organisation responsible for deciding how your personal data is used.
If you have any questions about this Privacy Policy or how we handle your information, please contact us using the details below:

Dominion City London Email: admin@dominioncitylondon.co.uk
Address: Arcadia Riverside Centre, 47 Thames Road, Barking, IG11 0HQ
Telephone: 07377821151

2. The Personal Data We Collect
We may collect and process the following personal data:

your name
email address
telephone number
postal address
date of birth, where relevant to a specific ministry or event
donation or payment details
event booking and registration details
communication and marketing preferences
volunteer or serving information
safeguarding-related information where necessary
records of enquiries, correspondence, or pastoral contact you send to us
technical information when you use our website, such as IP address, device type, browser type, and website usage data

We only collect personal data that is relevant and necessary for the purposes described in this policy.

3. How We Collect Your Data
We may collect your data when you:

visit our website
complete a form online or in person
register for a church service, conference, programme, or event
sign up to receive emails, texts, or other updates
make a donation or payment
contact us by email, phone, social media, or in person
volunteer or serve in any area of church life engage with our ministries, departments, or community activities

We may also receive information from trusted third-party service providers involved in event ticketing, payments, communications, or administration where that is necessary and lawful.

4. How We Use Your Personal Data
We may use your personal data to:

respond to your enquiries
administer church life, events, ministries, and programmes
process registrations, bookings, and attendance
communicate important information about services, events, meetings, and activities
manage volunteer or team involvement
process donations and maintain financial records
maintain safeguarding, welfare, and pastoral care records where appropriate
improve our website, systems, communications, and ministry operations
meet legal, regulatory, and administrative obligations
send you marketing or promotional communications where you have given your consent

5. Our Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for using your personal data. The lawful basis we rely on will depend on the purpose for which we are using your information. The ICO states that organisations must identify and include their lawful basis in their privacy notice.
We may rely on one or more of the following lawful bases:

Consent – where you have clearly agreed to receive specific communications, including marketing communications
Contract – where processing is necessary to provide a service, registration, booking, or arrangement you have requested
Legal obligation – where we are required to process data to comply with the law
Legitimate interests – where it is necessary for the effective administration and operation of the church, provided your rights and interests do not override those interests.

The ICO explains that legitimate interests is one of the lawful bases under UK GDPR, but for direct marketing, if consent is required, consent should also be the lawful basis used. It also notes that people have an absolute right to object to direct marketing.

6. Marketing Communications
If you choose to opt in, we may send you updates about services, events, conferences, prayer gatherings, ministry activities, and other relevant communications from Dominion City London.

We will only send you marketing communications by email or text where we are permitted to do so and, where required, where you have given your consent.
You can withdraw your consent at any time by:

clicking the unsubscribe link in an email
replying STOP to a text message, where applicable
contacting us directly using the contact details in this policy

The ICO states that when consent is relied on, individuals must be able to withdraw it, and it should be as easy to withdraw as it was to give.

7. Sharing Your Personal Data
We do not sell your personal data.
We may share your information with trusted third parties where necessary for legitimate church administration and operations, including:

ticketing and registration platforms
payment processors and banking providers
email, SMS, and communications providers
website hosting and technical support providers
safeguarding, legal, professional, or regulatory advisers where necessary
event delivery partners where data sharing is required for the administration of an event

Where we use third-party providers, we take reasonable steps to ensure they handle personal data securely and in accordance with data protection law.

8. Special Category and Safeguarding Information
In limited circumstances, we may process more sensitive information where this is necessary for safeguarding, welfare, pastoral support, accessibility arrangements, health and safety, or similar purposes.
Where this applies, we will only process such information where there is a lawful basis and, where required, an additional condition for processing under data protection law. The ICO notes that special category data requires both a lawful basis and an additional condition.

9. Data Retention
We will keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including administrative, legal, financial, safeguarding, and regulatory purposes.
When your data is no longer required, we will securely delete it or anonymise it where appropriate.

10. Data Security
We take appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, misuse, alteration, or disclosure.
These measures may include secure systems, access controls, staff and volunteer awareness, and the use of trusted service providers.

11. International Transfers
Some of our third-party providers may store or process data outside the United Kingdom. Where this happens, we will take appropriate steps to ensure your data is protected and handled lawfully.

12. Your Rights
Under UK data protection law, you may have the right to:

request access to the personal data we hold about you
request correction of inaccurate or incomplete data
request deletion of your data in certain circumstances
request restriction of processing in certain circumstances
object to processing based on legitimate interests
object to direct marketing at any time
withdraw consent where we rely on consent
request transfer of your data, where applicable
lodge a complaint with the Information Commissioner’s Office

The ICO confirms that individuals have rights linked to the lawful basis relied on, and that people can object to processing based on legitimate interests, with a specific absolute right to object to direct marketing.
If you wish to exercise any of these rights, please contact us using the details in this policy.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

13. Cookies and Website Use
Our website may use cookies and similar technologies to help the site function properly, understand website traffic, and improve user experience.
You can control cookies through your browser settings. Where required, cookie choices will be presented to you when you visit the site.

14. Third-Party Links
Our website or communications may include links to third-party websites or platforms. We are not responsible for the privacy practices of those external sites. We encourage you to read their privacy policies separately.

15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, our practices, or our services.
Any updated version will be posted on this page with the revised effective date.

16. Contact Us
If you have any questions about this Privacy Policy or how Dominion City London uses your personal data, please contact:

Dominion City London Email: admin@dominioncitylondon.co.uk
Address: Arcadia Riverside Centre, 47 Thames Road, Barking, IG11 0HQ
Telephone: 07377821151